add cellular plan iphone transfer not supported

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If your main line was activated with an eSIM, you could just add the physical SIM and still continue to use your phone with iMessage and FaceTime using the data on the second line so you don’t incur high roaming rates. Today you can pick up a prepaid SIM fairly easily at any airport and pop it into your phone. This may change down the line as there are already a couple of providers that offer eSIM for roaming. But they’ll call anyway.Īnother is with roaming. If we provision new iPhones with an eSIM, then a user could simply put their existing SIM into the available slot and have their line without any assistance from IT. So in our case, we have users that carry a personal phone and a work phone. We’re right back where we started it seems. That’s funny because back when phones didn’t require SIM cards to work with Rogers people were griping about not being able to easily change phones. Rogers has taken something designed with greater convenience in mind and added unnecessary steps and unnecessary waste. I would hate to imagine what would happen if you wiped your phone with an eSIM enabled. So lesson learned, do NOT remove your eSIM and try to reactivate it again (even on the same phone), or you'll be in a terrible surprise. i suspect it wont (stay tuned next month). She agreed to ask a manage to have the fee waived. We have nearly 500 lines on our account, so this $10 would be nothing, but it's a matter of principal.

#Add cellular plan iphone transfer not supported code#

I took a short pause, then told her how ridiculous this sounds that Rogers would even consider charging for this when they could probably just generate a QR code and email it to me. But not to worry, we'll send you another eSIM in 2-5 days and charge me $10. Finally she comes back and says, it can't be done. I'm placed on hold for several minutes while this is being escalated with tier 2. I told her what had happened how I activated the line of a phone, then removed it but couldn't get it on to another device, so tried to reactivate but got the error mentioned earlier.

#Add cellular plan iphone transfer not supported full#

I was willing to be patient here knowing full well that this was something new and nobody had been properly been brought up to speed on it yet. I could tell pretty quickly that when I told the tech I had an eSIM, she was dreading this call already. Try again later.' GRRR, so now I need to call Rogers business support to have them reset the line I'm thinking. Received a message 'Unable to complete cellular plan change.

Oh well, lesson learned, now better just provision the eSIM back on the first phone. A bit disappointed that I couldn't just easily transfer the eSIM to another device. I get the message saying, the QR Code has already been used and can't be used on this phone. Now I fire up the iPhone XR which was supposed to get the eSIM and followed the same procedure to activate. That gave me an opportunity to re-link any numbers dialed from the eSIM to be linked to the remaining line. No problem, but it did leave a footprint of sorts, which contained information about the previous phone number. I proceed to remove the eSIM account from the iPhone XS. We all know how easy it is to swap a SIM card from one phone to another right? I thought this would be a piece of cake with an eSIM since you don't have that tiny little chip to lose once it's taken out. Tested it over the weekend, everything went well. I don't know why a QR code couldn't have just been presented on my computer screen when I created the order. I grab an iPhone XS on my desk and snap a pic of the QR code. I was too excited about receiving the eSIM to type up an angry message about this unnecessary waste. I receive it 2 days later and there was a bunch of packaging a return label, a plastic return pouch and a plastic card with a QR code printed on it. When the new line was ordered with the eSIM option, it had to be mailed out. I think Rogers totally missed the mark here, as the eSIM should allow you to activate a line with a QR code or manually enter information without a physical printed card. I provided the IMEI2 number on the box of an iPhone XR (i know I said XS earlier). During the ordering process, I was required to provide an IMEI number.

#Add cellular plan iphone transfer not supported how to#

I had to gather pieces of information from various posts and finally figured out how to activate an eSIM from our RogersDirect portal as there is NO official documentation. I'll start off by saying it wasn't an easy journey to get here though. I'm happy to report, that eSIM works and how simple it was to add the line to an iPhone XS.

I hope this post saves some of you a huge headache and maybe $10.